Return Policy

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Service Cancellation

At Pryxtheltrozelon, we understand that circumstances may change. Clients may cancel interior décor and styling services according to the following terms:

• Cancellation requests must be submitted in writing
• Cancellation fees may apply based on project stage and completed work
• Deposits may be non-refundable depending on services already provided
• Work completed up to the cancellation date will be billed accordingly

Refund Policy for Services

Due to the custom and personalized nature of our interior décor and styling services:

• Design consultations are non-refundable once completed
• Design packages may be eligible for partial refunds if canceled before significant work begins
• Completed design work is non-refundable as it represents intellectual property and professional time
• Furniture and accessory purchases may be subject to manufacturer return policies

Refund Timeline

If a refund is approved:

• Refund requests will be reviewed within 5-7 business days
• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method used
• Clients will receive confirmation once the refund has been processed

Project Modifications

We understand that design preferences may evolve during a project:

• Minor modifications can typically be accommodated within the agreed scope
• Significant design changes may result in additional fees
• Change requests should be submitted in writing and approved before implementation
• Modifications requested after installation may incur separate charges

Product Returns

For furniture, accessories, or decorative items purchased through our services:

• Items must be returned in original condition and packaging
• Return requests must be made within 14 days of delivery
• Custom or special-order items may not be eligible for return
• Shipping costs for returns are typically the responsibility of the client
• Items damaged in transit should be reported immediately

Damaged or Defective Items

In the event of damaged or defective items:

• Report issues within 48 hours of delivery
• Provide photographs documenting the damage or defect
• We will arrange for replacement or repair at no additional cost
• Defective items will be fully refunded if replacement is not possible

Exchanges

We may accommodate item exchanges subject to availability:

• Exchange requests must be made within 14 days of purchase
• Items must be in original, unused condition
• Price differences will be adjusted accordingly
• Shipping costs for exchanges may apply

Non-Refundable Items

The following are typically non-refundable:

• Completed design consultation sessions
• Custom design plans and specifications
• Special-order or custom-made furniture
• Personalized accessories and decorative items
• Installation services once completed

Dispute Resolution

If you have concerns about our services or products:

• Contact us directly to discuss your concerns
• We strive to resolve all issues fairly and promptly
• Each case will be reviewed individually on its merits
• We are committed to finding mutually satisfactory solutions

Contact for Returns

To initiate a return, cancellation, or refund request, please contact us at info@pryxtheltrozelon.world or visit our contact page with your order details and reason for return.

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